On July 4, 2017, after a successful nine-year partnership with Cyrela Commercial Properties (CCP) in Brazil, Prologis announced that it would acquire CCP’s share of the partnership. As soon as this news was public, Prologis’ Brazil team reached out to the partnership’s customers to share details of the transaction and assure them that operations would remain unchanged.

Prologis finalized its acquisition of CCP’s partnership interest on August 16, 2017. On that same day, Prologis team members visited each of Prologis Brazil’s 28 customers bearing a welcome letter and gift.

These day-one visits, which delivered on Prologis’ commitment to transparency with our customers, focused on communicating that the sale had closed, that personnel would remain unchanged and that full resources were committed to success for our Brazil customers.

Because these visits were completed in a single day, planning proved crucial. Always ready to pull together for the customer, Prologis Americas team members from Denver and Mexico flew in to help the Brazil team prepare and execute. Two market officers, a leasing coordinator, two property managers, a property administrator, three maintenance technicians and a technical manager formed teams and planned the day’s itineraries.Because of the geographic breadth of Prologis’ Brazil portfolio, some teams were on the go all day.

The commitment to visit every customer on day one exemplifies the efforts Prologis team members expend to elevate customer interactions and prioritize customer relationships.

The transaction has closed and Prologis Brazil now owns and operates 100 percent of Prologis CCP, renamed Prologis Brazil. The portfolio comprises 9.2 MSF of high-quality logistics space ans land sufficient for 12 MSF of new warehouse space in Brazil's top logistics markets of São Paulo and Rio de Janeiro.

Read more about Prologis Brazil’s country manager, Hardy Milsch here.